Shipping charges and GST
Product subtotal, applicable GST and shipping charges are displayed separately in the bag and checkout summary. Shipping may become free when the configured order-value threshold or an active promotion applies. COD or special-service charges, where applicable, are shown before the order is placed.
Dispatch and partial shipments
Orders are normally processed within 1–2 working days after payment or COD verification. Items may be dispatched in more than one shipment when stock locations, package constraints or readiness differ. Each shipment has its own courier, AWB or tracking number and delivery status.
| Stage | Typical estimate |
|---|---|
| Order processing | 1–2 working days |
| Metro / major city delivery | 2–5 working days after dispatch |
| Other serviceable locations | 4–8 working days after dispatch |
Tracking your shipment
After dispatch, your account shows the courier, AWB or tracking reference and shipment timeline. Notifications may also be sent by email, SMS or WhatsApp where enabled. A newly generated label can take several hours to become active on the courier system.
Delivery attempts and address accuracy
Please provide a complete address, landmark, PIN code and reachable mobile number. Courier partners may call or use an OTP to complete delivery. Do not share the delivery OTP before physically receiving the parcel. Repeated failed attempts, refusal or an incorrect address may cause return-to-origin, and reshipping charges can apply.
Delayed, missing or tampered packages
For a delay beyond the displayed estimate, contact us with the order and shipment number. If the outer package appears open, damaged or tampered with, photograph the package and shipping label before opening and report it promptly.