Information we collect
We may collect your name, email address, mobile number, delivery and billing addresses, order details, account preferences, customer-care messages and information required to process payments. Payment card details are handled by the selected payment provider and are not stored by Zeel unless explicitly stated.
We may also receive technical information such as browser type, device information, IP address, pages visited and cookie identifiers.
How we use your information
- To create and manage your account, cart, wishlist and orders.
- To process payment, delivery, returns, refunds and customer support.
- To send service messages including order confirmations and delivery updates.
- To prevent fraud, secure the website and meet legal obligations.
- To send offers only where you have consented or where permitted by law.
Your choices and rights
You may request access, correction or deletion of eligible personal information, withdraw marketing consent, or ask questions about how your information is handled. Certain order and tax records may need to be retained for legal or operational reasons.
Data security and retention
We use reasonable administrative, technical and organisational safeguards. No online system is completely risk-free, so customers should also protect their passwords and devices. Information is retained only for as long as needed for the purposes described or as required by law.
Contact us
For privacy requests, use the Contact Us page and select or mention “Privacy”. We may verify your identity before completing a request.